We were referred to Carole Ryan by our respected real estate agent. We were immediately impressed by her professionalism and her “can do” attitude. Both of us were concerned with the tight lending rules associated with today’s market. Carole immediately went to work helping us clean up our credit reports and getting us into a stronger position to obtain a great loan. She kept in touch with us on a daily basis, sometimes 4 times a day! This was our first loan and we needed our hands held throughout the process. Carole was right there by our side from beginning right up to signing the papers. Carole was always on time and prepared. I cannot stress how prepared she was! She was always thinking ahead of the game in order to keep any unexpected obstructions from affecting the loan. Another wonderful quality about Carole is her listening skills. At times, she seemed to remember the details of our requests and concerns more than we did!
We were always treated with respect and no question was left unanswered and…. in a patient and thoughtful manner. A year later rates had gone down and we wanted to refinance. We again turned to her & again she worked her magic. We highly recommend Carole Ryan if you are looking for someone who is highly skilled, prepared, knowledgeable of the industry, and dedicated to doing what it takes to get you the best loan possible.
-Todd and Kevin
Carole Ryan was an answer to a prayer for us – two times. We just found her randomly when researching FHA Streamlines for our upside down mortgage and she ended up being fantastic! Very accessible via email and always willing to answer our questions. Then, out of no where, she reached out to us this year to tell us how she could save us more money. It was such a blessing to know she was looking out for us. Carole didn’t let us down at all; she was super helpful and accessible and we are so thankful for her and her team. We’ll definitely keep her in mind for anything in the future and when our friends and family need a recommendation. Forever grateful,
-Tiffany & Chris
I tried to get my current mortgage company, GMAC, to lower my interest rate; after a long two month process I was denied. I was basically told my home wasn’t worth them working with me. That’s when I found Carole with Mortgage Express! I’d received a letter offering information about refinancing my loan and I called. She worked with me, and made me feel like I was a person; not just a file. Before I knew it my loan was done, and they were able to lower my rate and pick up all my closing fees. I couldn’t be happier and would recommend Carole and Mortgage Express to everyone. Happily
We were referred to Carole by my niece, who is a realtor and had worked with her. We had a conventional loan and wanted a cash out refinance. Carole was very honest with us about the home values in our area & what the property would need to appraiser for in order to get the cash out we wanted. We decided to proceed and had an appraisal ordered. Unfortunately, it did not come in where we needed it. Instead of giving up Carole came up with an alternate plan, she suggested an FHA loan with cash out. She explained the differences in programs and how we could still get the cash out we wanted. We had to have another appraisal done which came in a little lower than the original one, again she didn’t give up and after carefully reviewing found a couple of mistakes & after submitting for a review was able to get additional $10,000 more than original value. She was able to get the cash out we wanted, a great interest rate & picked up all our closing fees we were truly delighted. She is a true professional in the way she conducts her business. Anyone that works with her is in good hands. She is honest, ethical, dedicated, always available even during non business hours, does exactly what she says she will and most of important of all, she is in touch with you during the whole process. In case you can’t tell, we would highly recommend her ! Friends Forever !
-Alex & Edith
Wow, where do I start, Carole you are truly amazing. I don’t know how we would have gotten through the home buying process without you. Being we were first time home buyers there was so much to grasp and so much we didn’t understand. You were there to hold our hands, explain things as we went along always patient & helpful. You were always accessible day or night, all those late evening calls we had after the kids were put to bed. When I couldn’t find the copy of my divorce papers, you were the one that went to the courthouse to get the copy for us, and when I couldn’t take the time off work to make all the calls to set up our water, trash, electrical, & gas you stepped in and made it all happen, truly above and beyond. At closing you were right there making sure everything went smoothly. David and I want to thank you from the bottom of our hearts for helping to make our dream of owning this particular home come true. We will always be connected as you helped us with something very special, a place to raise our family & call home. God Bless you,
-Renae & David
As of recently I have had the pleasure of working with Carole to secure a mortgage on my condo purchased in the San Fran Bay Area. Little did I know how time consuming this would be nor the amount of documentation needed, and particularly so since I have been thru the process of securing mortgages on several houses I have owned in the past. However, I found Carole to be exceptionally professional, dedicated, persistent and patient while guiding me thru a process that I at times didn’t think would come to an end, and this for no fault of Carole’s . Frankly, and in retrospect, I feel she went far beyond her “call-of-duty”, always willing to answer questions and provide info that often was not her responsibility to begin with. I can and will, without hesitation, recommend Carole’s services to anyone who needs assistance and guidance when seeking to get a mortgage on his or hers
property. In my experience, she is the best !
-Magne Ostby Houston, Texas
Thank you for all the help, Carole. You are by far the best mortgage… broker I’ve dealt with. I will definitely recommend you to all my friends and family. I will miss also miss our late-night texts and emails. I appreciate how flexible and accessible you are, as well how transparent and knowledgeable you are. You definitely made me feel that you are there for my family’s best interest instead of just trying to close the deal. I remember how quick you were in responding to helping me fix my credit score immediately due to theft identity. It would have taken weeks to get it resolved, but you made it happen in just days. You have a lifetime client in me! If we ever decide to buy our next (4th) house, we will contact you immediately. Thank you, thank you, thank you!!!!